Frequently Asked Questions
Everything you need to know about shopping pre-loved treasures at TORN vintage.
How do you determine the condition of vintage items?
Each piece at TORN vintage is carefully inspected and graded. We use a standardized scale from 'Excellent' (near mint) to 'Fair' (visible wear), and any notable flaws like small snags or fading are clearly detailed in the product description and photos.
Are all items authentic?
Yes, authenticity is our priority. Our team of experts verifies every designer item through rigorous brand-specific checks of stitching, hardware, date codes, and labels before they are listed for sale.
What is your return policy for vintage clothing?
Due to the unique, one-of-a-kind nature of vintage garments, all sales are final. We provide detailed measurements for every item to ensure a perfect fit; we recommend comparing these measurements to a similar garment you already own.
How often do you drop new collections?
We release curated 'drops' every Thursday at 6:00 PM EST. Sign up for our newsletter or follow our Instagram to get a first look at the latest arrivals before they go live.
Do you ship internationally?
We currently ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.
How should I care for my vintage pieces?
Vintage fabrics can be delicate. We generally recommend professional dry cleaning or hand-washing in cold water with mild detergent. Always air dry and avoid direct sunlight to prevent fading.